Beneficiary Travel FAQ
1. Why are you changing direct deposit?
To comply with the US Treasury final rule, which requires recipients of federal benefit and nontax payments to receive their payments by electronic funds transfer (EFT). (This rule includes Veterans who receive travel reimbursement.)
2. Have the eligibility requirements changed to receive travel pay?
No. The eligibility criteria remain the same.
3. Will I be able to get cash reimbursement?
Louis A. Johnson VAMC no longer issue cash payments for mileage reimbursement by the end of 2013. Instead, we will reimburse eligible Veterans by Electronic Funds Transfer (EFT) directly into their bank accounts. You will need to complete the electronic deposit form.
4. Where do I get the electronic deposit form?
The electronic deposit form is available at the travel clerk and Agent cashiers window and Front desk.
5. How do I submit my completed electronic deposit form?
Mail back to: Louis A. Johnson VA Medical Center, 1 Medical Center Drive, Clarksburg, WV 26301. ATTN: Fiscal 04 You can give it to the Agent Cashier or the Travel Clerk.
6. Can I submit the electronic deposit form by fax?
No.
7. When will I receive my payment?
A veteran should receive his or her payment within 14 days of submitting a travel voucher to the travel office.
8. Where will my payment come from?
Your payment will come from the United States Treasury.
9. What do I do if I do not receive the payment in my bank account?
Contact the Fiscal office at 304-623-3461 ext 4211
10. How long do I have to submit my travel voucher and claim travel reimbursement?
You have 30 days from the date of your visit to submit your claim.
11. What if I do not have a permanent address?
Travel reimbursements are intended to assist Veterans from their place of residence to the VA health care facility that can provide the needed care. This requires a permanent address.
12. What do I do if I change banks or home address?
Complete and submit a new electronic deposit form as soon as possible. (See questions 4 and 5 above.)
13. What if I need assistance to get home the day of my visit?
The social work office may be able to offer other types of transportation assistance. If you are provided a bus pass or taxi ride home at VA expense, you will not receive travel reimbursement for the same day.
14. Whom do I contact if I have questions?
Call Health Administration Service at 304-623-3461 ext 3351.
15: How do I sign up for electronic payments?
Signing up for direct deposit is easy. All you need to do is complete and submit the Direct Deposit Form. You can fill in this form and print it and follow the instructions on the form.
16. What happens to the form after I fill it out and turn it in?
The VA will process the information, which is used solely for the purposes of enrolling you for direct deposit payments.
17. What if I don’t have a bank or credit union account?
You need to open an account in order to receive payment by direct deposit.
18. How does direct deposit work and is it safe?
The U.S. Department of the Treasury sends your money through a safe electronic transfer directly to your bank or credit union account. Your personal information is not sent over the internet.
19. Once my direct deposit is set up, what do I need to do to get my beneficiary travel reimbursement?
You will still request reimbursement for each day of travel, following the local process at the facility where you receive care.
