Louis A. Johnson VA Medical Center
Beneficiary Travel Self Service System
Beneficiary Travel Self Service System
This claim system is secure and completely electronic, you do not need to fill out VA Form 10-3542, Veteran/Beneficiary Claim for Reimbursement of Travel Expenses.
You may use your personal computer or smart phone (android or iPhone) to submit your claim.
This system allows you submit your claim in advance of your date of travel and hold it in the system for processing until the date has passed. You may also save a claim for submission at a later date, but if you do this it is not recognized as the date submitted for meeting the 30 calendar day requirement.
Other functions within this system:
• You have a Beneficiary Travel (BT) Profile which contains information used by the system to determine your mileage, electronic payment information, and to contact you if there are questions. You can request updates to the information which alert the Travel Clerk to submit your changes to the VA system of record.
• List of past claims and their status so you can track your claim from submission to payment.
• If a claim is denied you receive notice with the reason and your appeal rights information.
• List of your VA appointments to select for your claim. Community Care appointment information will have to be added by the user when a claim is submitted.
• Current month deductible status or yearly waiver status if approved
• Select or add a departure address for your claim if different from your physical residence address
• Select or add a destination facility for your claim if it is not listed
• Select and add expenses to a claim and upload receipts when required for payment
• View Bing Map and confirm your mileage and route of travel selected for payment or challenge the route
• Electronically certify your claim before submission, replaces the signature requirement on the form.
For complete information regarding the Beneficiary Travel Self Service System (BTSSS) please click the link below for a step-by-step guide with frequently asked questions:
Beneficiary Travel FAQ
