The Clarksburg VA Medical Center has recently implemented a Clinical Video Tele-Health (CVT) program, which allows Veterans to receive specialty care from the privacy of their own home. Initially, mental health counseling services are being offered, but we are planning to expand to include other clinics in the near future. Veterans who are already receiving Tele-Health services are often ideal candidates for initial implementation. Initial users of the new service have reported positive experiences using the CVT program in their homes. The Veterans and providers were pleased by the reliability and how user friendly the technology and processes were.
The Veterans interested in this program must have access to a telephone (can be a cell phone), a computer with high speed internet access, and a webcam. A microphone/speaker headset is recommended, but not necessary as long as both speakers and a microphone are available. The software that is supplied by the VA will work on the Veteran’s computer with either a Windows and/or Apple operating system. The Veteran must be capable of using the computer and webcam with technical sufficiency. After the appointment is set up, the Veteran will receive an email with links to download software and instructions for the appointment. Confidentiality and Veteran safety are priorities for CVT to home services, and are addressed by a service checklist and a clinical guidance document that is developed by the clinical team members.
For more information, please contact:
Tele-Health Clinical Technician
304-623-3461 Ext. 4721